September, 2009
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Yearly Business Subscription Additional Benefits
Through virtual monitoring of your systems, we can help identify and proactively correct issues before they cause problems on a larger scale. All YBS service support plans include standard remote support and can be upgraded to handle standard PC related network issues, system updates/patches, and performance optimization. Talk with your WURLWIND representative and we will create a plan that fits your business today and makes sure you are prepared for tomorrow.
Benefits of Becoming a Yearly Business Subscriber (YBS) for IT Support
- You get a customized Client Portal to track your open tickets status and view the history of completed tickets.
- You get the benefit of Flat Fee pricing when an on-site support technician is required.
- Ability to connect to a Support Technician instantly!
- Tier Discounts
- Quarterly On-Site Hardware Preventive Maintenance and Inspection Visits
- Hardware Inventory Management Counts/ Audits
- Account Manager
- Other incentives and add-ons may be negotiated at time of contract. Online discounted offerings include web hosting, email, shopping carts, galleries, blogs, discussion forums, Internet marketing and construction of your social networking framework…
Customize Your Own Support Package. We offer Flat Fee Plans that fit any Business Budget. Let us demonstrate to you how our YBS member plan can help save your company money!
WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free
Or Contact Us Online
Common Mistakes People Make When Choosing an IT Support Vendor
Mistake #1 Assuming hourly rates are cost effective.
In Reality What if the support issue takes all day to resolve? What if the technician has to come back to finish the job?
WURLWIND Solutions has developed Flat Fee pricing for support assistance regardless of the time it take to resolve the problem.
Mistake #2 Assuming that IT Support vendors have the best interests of your business in mind.
In Reality Most Support vendors simply resolve issues without consideration of how to prevent that same issue from recurring again. Why should they worry if you are paying them hourly? WURLWIND Solutions was founded on the premise that technology should provide a return on its investment. Therefore, if we identify an area that can be improved or offer greater user-friendliness, we turn our observations into recommendations right away.
Mistake #3 Assuming all support companies are the same.
In Reality We are all certified the same, however, our extensive practical experiences and knowledge, business acumen and exceptional customer service differentiate us from the others. There are times that some unethical practices of ignoring preventive maintenance opportunities take place. We however, conduct ourselves in an ethical and professional manner.
Additionally, our support team is bilingual so if you have employees who only speak Spanish, we have everyone covered.
Mistake #4 Assuming that if you pay more, you get more.
In Reality Just because one vendor might cost less than your current provider doesn’t mean you’re your service quality will suffer.
With all of the technological advancements, Information Technology has to have evolved to be more cost-effective and efficient.
Mistake #5 Assuming you can have your in-house IT department handle all of your technology and digital media needs.
In Reality The costs associated with in-house support exceed out-sourced support services and your in-house team wouldn’t have the time to keep abreast of all new IT enhancements to build you a stronger, safer digital environment.
Our Yearly Business Subscriber Plans offer our clients virtual and on-site support.
Learn more about Yearly Business Subscriptions.
WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free
Or Contact Us Online