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I don’t often talk about the big guys on the internet, so when I do you know it must be bad!
We recently acquired a new IT Support customer which unfortunately had to deal with letting their internal IT guy go. To their surprise, they did not realize how much power he held by not letting anyone know any passwords for their network nor their IT related services.
Upon starting with the client we found they were using Yahoo Small Business Email services. We contacted Yahoo to explain the situation and we were able to get enough information to at least take control of their domain name and email administration. Here’s where it goes downhill…
Although we were able to take administrative control of the Yahoo admin account and were able to access the control panel, we could not do anything with the individual email accounts that were created under their business domain name. Yahoo only allows you to send an invitation to a new user which they in turn create an account and are required to associate it with a private yahoo email account.
In essence, if you’re the business and need to reset a password for a service, nowadays, most services require you to click on their reset password link, however, this only works if you have control of the account.
If the user leaves and/or is fired, the business has no control over the email account. The account is owned by the associated private Yahoo email account. Yahoo gives no control to the business to change the password for that email account under their business domain name. Yahoo only allows a business to create and/or delete the email accounts.
Well since the IT guy had created everything for the IT services using his email account, once he was released, the business could not change the password on the employees account. In turn, they lost any and all needed information to know how to handle all the services the IT guy had implemented.
In Summary, This situation is a bad business practice. Businesses need to realize that by giving an employee so much power they also need a way to take back the power, if and when they need to deal with a malicious ex-employee.
Yahoo, I hope you see this post, businesses need to own all related physical and digital materials that are required for the business to operate. Email accounts under a business domain name belong to that business not an individual.
Another lesson for businesses here is that sometimes it is easier dealing with a third party when it comes to IT services. At Wurlwind Solutions we understand businesses and also make sure the business feels in control always. If you are business feeling a little throated by an employee you cannot let go due to them holding your information hostage, call us and we can help. 305-359-5391
#YahooSmallBusinessEmail #ITsupport #businessITservices #BusinessEmail
Did you know Microsoft will soon no longer be releasing newer versions of Microsoft Exchange. Microsoft is evolving to a cloud based Exchange solution. Internet providers are evolving to larger bandwidth solutions to better handle today’s’ need for continual streaming and cloud connectivity. Internet carriers are changing their game plans and rather than focusing on phone and internet connections only, they are now offering high-end server cloud solutions.
These are just some of the things businesses today need to deal with. At WURLWIND Solutions we stay on top of the changes technology providers are implementing. Let us assist you in implementing, managing and supporting your business technology. Allow us to focus on your technology so that you can stay focused on your business.
Call us today at 305-359-5391 and explore on how to grow and maintain your business with the right technology. You know your business, we know the technology needed.
#technology #ITsupport #techsupport
Microsoft will stop adding security updates for Windows XP in 2-months!
If you are running Windows XP it’s time to update. Machines running Windows XP will be vulnerable to hackers / attackers.
The last XP security update will be in April 2014. Stop procrastinating and update your PC today!
WURLWIND Solutions can help you avoid being targeted by attackers by updating your machines.
Call us today for all your IT Support needs at 305-359-5391.
Wurlwind Solutions is an experienced IT Services and Solutions provider for business. We are a full service technology company offering IT Support, Network Support, Server Support as well as digital services for web development, SEO/ SEM services, hosting and app development.
Start your New Years off to a great start by making sure your company has the right technology and IT Support Team! Call us for a no obligation assessment of your business technology, IT Support needs and how we can help.
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We would like to welcome Preferred Services. Preferred Services is a vending company that services the Miami and Broward areas as well as in other states.
Recently we help Preferred Services update their online presence to let the local business community of South Florida as to what Preferred Services offers.
They offer soda vending machines and snack vending machines to locations and businesses for FREE. They also provide ATM and ice vending solutions.
Need a vending machine at your location contact Preferred Services at 305-992-1488.
Wurlwind Solutions is a full IT solutions and computer services company.
Many time we find ourselves trying to better explain ourselves to potential customers, current customers and even friends. In this article, we thought it best to break-down the various IT areas Wurlwind supports.
1. IT Support
We provide IT support to businesses ranging from 5-150 employees.
We install, maintain and fix computers, servers and networks. Wurlwind has a tech services help desk system that tracks each ticket received and then assigned to a dedicated technician Miami.There are various levels of IT support. Wurlwind Solutions handles desktop computer support, server support and network support.
Desktop Support handles a customers computer and/or laptop as well as locally installed software.
Server Support handles the technical support of servers as well as locally installed software and services like email, active directory, SQL to name a few.
Network Support handles all the network connected components like network switches, firewalls, routers, wireless access points.
We design websites for clients as well as perform ongoing management of the website updates if requested by customer. We design marketing piece to use for collateral like magazines, flyers, ads, digital banners…
We can create and manage a company’s social presence online (i.e.: FaceBook, Twitter, YouTube, Directories, GooglePlus…). We can setup and manage a companies blog as well as press releases. When we setup the social presence, we fully design and create a company’s brand throughout their entire online presence.
We cater to many levels of hosting solutions. Wurlwind hosts websites as well as dedicated servers for cloud type dedicated hosting solutions for email, applications and other required client hosting solutions.
WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
Call our IT Support Miami office.
You’ll see the difference.
866.907.6161 Toll Free
Or Contact UsOnline
WURLWIND Solutions offers a flat fee support plans for companies in South Florida. Recently WURLWIND moved its’ IT support office to Kendall to better support businesses located in Miami Dade, Broward and Monroe counties.
Through our Yearly Business Subscription businesses are fully covered for support on their computers, servers and network. WURLWIND is also offering a hybrid support solution which covers company servers for a flat fee and providing computer support on a per incident basis. This new IT support plan gives smaller companies the ability to help reduce technology costs minimal when possible but keeping their critical business servers to be fully covered in an technical emergency.
We believe by providing the smaller companies with the needed support tools, will allow the company to grow. In turn, WURLWIND knows the company will only become a better customer in the long run.
Contact WURLWIND Solutions today and let us provide you with proper IT support services.
Call our Miami IT office at 1-305-359-5391 or toll free support at 1-866-907-6161
After having our offices for 6-years in the Miami-Brickell area, WURLWIND Solutions moved its’ primary IT support office to Kendall, Florida. This move was key is assisting WURLWIND expand its’ current operations and allow supporting of more companies.
Do you LOVE your business? If you’re a small business owner who loves what you do, sacrifices long hours to get it just right, and lays awake at night dreaming up new ways to make your business better, then you deserve some inspiration today. Here is a list of memorable films that have captured the true spirit of entrepreneurship, with unlikely heroes who have persevered against all odds. Submit your favorites at www.wurlwindsolutions.com
The Social Network (2010)
The Pursuit of Happyness (2006)
The Aviator (2004)
Pirates of Silicon Valley (2000)
Office Space (1999)
Jerry McGuire (1996)
Forrest Gump (1994)
Tucker: A Man and His Dream (1988)
Baby Boom (1987)
Out of Africa (1985)
How to Succeed in Business Without Really Trying (1967)
It’s a Wonderful Life (1946)
Citizen Kane (1941)