Remote IT Support Services
Did you know that 9 out of 10 support calls can be fixed remotely without
the need of waiting for a technician?
Even your Network needs a guardian angel once and a while.
Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your support costs.
Remote Service Plans
Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.
With one of our plans, your company will know your costs every month and feel secure that all support needs are covered!
One Mississippi, two Mississippi…
Get on-demand remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.
Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.
Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.
Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.
WURLWIND reviews the frequency which Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.
Employees Should Always Be Learning
When an employee’s problem is a training issue, what do you do?
With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!
With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.
Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.
Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.
WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
866.907.6161 Toll Free