Business Technology

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Businesses Should Not Use Yahoo Small Business Email Services

I don’t often talk about the big guys on the internet, so when I do you know it must be bad!

We recently acquired a new IT Support customer which unfortunately had to deal with letting their internal IT guy go. To their surprise, they did not realize how much power he held by not letting anyone know any passwords for their network nor their IT related services.

Upon starting with the client we found they were using Yahoo Small Business Email services. We contacted Yahoo to explain the situation and we were able to get enough information to at least take control of their domain name and email administration. Here’s where it goes downhill…

Although we were able to take administrative control of the Yahoo admin account and were able to access the control panel, we could not do anything with the individual email accounts that were created under their business domain name. Yahoo only allows you to send an invitation to a new user which they in turn create an account and are required to associate it with a private yahoo email account.

In essence, if you’re the business and need to reset a password for a service, nowadays, most services require you to click on their reset password link, however, this only works if you have control of the account.

If the user leaves and/or is fired, the business has no control over the email account. The account is owned by the associated private Yahoo email account. Yahoo gives no control to the business to change the password for that email account under their business domain name. Yahoo only allows a business to create and/or delete the email accounts.

Well since the IT guy had created everything for the IT services using his email account, once he was released, the business could not change the password on the employees account. In turn, they lost any and all needed information to know how to handle all the services the IT guy had implemented.

In Summary, This situation is a bad business practice. Businesses need to realize that by giving an employee so much power they also need a way to take back the power, if and when they need to deal with a malicious ex-employee.

Yahoo, I hope you see this post, businesses need to own all related physical and digital materials that are required for the business to operate. Email accounts under a business domain name belong to that business not an individual.

Another lesson for businesses here is that sometimes it is easier dealing with a third party when it comes to IT services. At Wurlwind Solutions we understand businesses and also make sure the business feels in control always. If you are business feeling a little throated by an employee you cannot let go due to them holding your information hostage, call us and we can help. 305-359-5391

#YahooSmallBusinessEmail #ITsupport #businessITservices #BusinessEmail

Cloud Services Has Been Launched

Managed Server Service Solutions and Cloud Services

Wurlwind Solutions has launched its’ new Cloud Hosting services which are vCloud Powered. Through our Cloud Services customers can get cost-effective managed cloud IT server resources on demand.
In today’s business market we realize technology has continued evolving. Our company made a decision to implement a Cloud Solution that can support small, medium and large businesses. Wurlwind has partnered with EarthLink and VMware to implement a solution that could support any level of business.
Many small and medium businesses are turning to cloud computing. With Wurlwind’s Cloud Services companies will Maximizing ROI, maintaining core business focus and expand their innovation. Our cloud services will also allow businesses to meet changing business needs, automatically implement the best security to their environments and achieve compliance in their business industry; not to mention eliminate staff turnover.

Managed Server Solutions and Cloud ServicesOur new cloud solution is certified and has multiple data centers to allow multi-point redundancy replicating data across the various locations to minimize performance issues and increase scalability.

Through Wurlwind you get 24/7/365 support for your cloud services. Call us today for a FREE consultation on how to implement a business virtual server environment and/or create redundant solutions to keep your business running. Our cloud solution comes with a 99.99% up-time guarantee.
We will soon be updating our website to better illustrate all the benefits and costs for Cloud Services. If you need a solution today, don’t worry, we are ready to help you implement a solution.

Pentagon 2000 IT Support

Pentagon 2000 Business and Support Partner

Wurlwind Solutions supports Pentagon 2000 implementations.

PENTAGON 2000SQL ERP Systems provides a complete, user-friendly, feature rich and fully integrated environment that supports all of an enterprise’s general business and industry’s specific activities – including accounting and financial reporting. Pentagon 2000 Software provides industry specific solutions catering to the Aerospace, Defense, Electronics, Power Systems, Metals — Raw Materials Trading, Automotive and Heavy Duty Parts.

WURLWIND Solutions provides IT support for companies running on Pentagon 2000. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.

Our tech’s support services and solutions for Pentagon 2000 and can fully handle and/or assist with installations, trouble-shooting and even some tips and tricks.

 

Pentagon 2000 is either registered trademarks or trademarks of Pentagon 2000 in the United States and/or other countries. Wurlwind Solutions affiliates itself with best of breed technology partners for businesses.

 

 

Microsoft IT Support Services and Solutions

WURLWIND Solutions provides IT support for companies running on Microsoft. Our technical engineers are experts in IT technical support for Microsoft operating systems and applications. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.

Our tech supMicrosoft IT support services and solutions for businessport team can fully handle and/or assist with Microsoft installations, trouble-shooting and even some tips and tricks. The Wurlwind technical staff can support all levels of Microsoft related tasks from viruses to error messages or a slow desktop/ computers and servers.

Let Wurlwind Solutions remove the worries when it comes to activating or installing a new Microsoft product with our IT support experts.

If you are a new business or simply don’t know what technical solution you need in place for your business call Wurlwind Solutions today! Let our technology experts help you find the perfect fit.

 

is either registered trademarks or trademarks of the Microsoft Corporation in the United States and/or other countries. Wurlwind Solutions affiliates itself with best of breed technology partners for businesses.

 

Technology is Evolving Rapidly Stay Up-To-Date!

Full Service Computer and Business Solutions

Did you know Microsoft will soon no longer be releasing newer versions of Microsoft Exchange. Microsoft is evolving to a cloud based Exchange solution. Internet providers are evolving to larger bandwidth solutions to better handle today’s’ need for continual streaming and cloud connectivity. Internet carriers are changing their game plans and rather than focusing on phone and internet connections only, they are now offering high-end server cloud solutions.
These are just some of the things businesses today need to deal with. At WURLWIND Solutions we stay on top of the changes technology providers are implementing. Let us assist you in implementing, managing and supporting your business technology. Allow us to focus on your technology so that you can stay focused on your business.

Call us today at 305-359-5391 and explore on how to grow and maintain your business with the right technology. You know your business, we know the technology needed.

#technology #ITsupport #techsupport

Service Manifesto

Established in 2006, WURLWIND Solutions has been supporting businesses throughout South Florida. Our primary technical IT Help Desk center and operations office is located in Miami. Wurlwind supports businesses in Florida as well as their remote offices that may be located outside of South Florida for their technological and computing requirements.

Our philosophy is simple, “respond quickly, be professional, and fix it right the first time.” We practice this philosophy each day, one service support call at a time because this ensures maximum productivity and high efficiency from our field technicians performing on-site IT Support service.

WURLWIND has the IT technicians, resources and design experience to seamlessly integrate your existing systems with the latest technology so you can march ahead of your competition without missing a step. In today’s fast paced business environment, your technology is a critical component to keeping your organization ahead of the competition.

From a small “peer-to-peer” network to a 500 user network spread over multiple locations, our team of IT Support Specialists can provide systems engineering, end-user training and on-going support to maximize your IT investment dollars.

International Consulting

Planning your company’s International business projects often requires advice and services from outside firms. WURLWIND Solutions supplies the tools necessary and talent that let you plan and implement business and financial solutions.

WURLWIND Solutions efficiently supplements your internal resources with personnel who work with your team to achieve the results your business needs.

WURLWIND business continuityWe provide individuals who have proven accomplishments and considerable industry experience in developing and supporting  business, financial and technology systems.

At WURLWIND, we understand today’s businesses require a unique combination of technical, business and interpersonal skills, and no matter how difficult your requirements, we  provide people with the skills you need.

To stay competitive in today’s environment, companies need the right mix of contracted and full-time professionals who can collaborate together.  This is known as strategic staffing and is a cost effective way to have specific skill sets available for projects.

WURLWIND holds a winning business formula by already dealing with customer solutions world-wide. By already understanding how the various parts of the World operate allows us to handle most business necessities in the US and Internationally by applying resources in the needed areas.

WURLWIND Solutions. Providing resourceful people with the right resources.

WURLWIND Solutions… The only choice for Business Technology support.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Contact Us Online

Network Support Services

Network IT Support Services

Wurlwind is a Network Support Company offering support services for a wide array of routers, firewalls, switches and other network devices. Our network support team has in-depth knowledge of business networks, VPNs and security. We can dispatch Network Support technicians from our Technical support Miami office to go on-site to companies in Dade, Broward and Monroe Florida.

Network Services Tech Monitoring Services

Through WURLWIND Solutions’ network support services, our technicians monitor your network 24/7/365. We define network alert conditions so maintenance and upgrades are handled in a proactive versus reactive manner. This guarantees optimum network performance. Through our YBS Member Support Plans, customers benefit from this service. Click Here to find out about becoming a YBS Member and keep you network services supported.

Wireless Technology Services

Can your business benefit from wireless or mobile technology? If so, then you should evaluate WURLWIND. From Point of Sale (POS) systems to wireless networking to telemetry and transmission of information from satellite locations, you can wrap your entire technology solution up with just one vendor.

Wurlwind Solutions implements and manages network support solutions for wireless grids for business wifi networks. Companies that require large wireless footprints in their facilities can be setup so that employees and clients can be anywhere in the business while keeping the same wireless network connection throughout.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial IT consultations and on-site demonstrations.
You’ll see the difference.

Contact our Miami IT Support Center today!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline

Business Tech Support and Development Services

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Remote IT Support Services

Did you know that 9 out of 10 IT support calls can be fixed remotely without

the need of waiting for a technician?

Even your Network needs a guardian angel once and a while.

Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.

Remote Service Plans

Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.

With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!

One Mississippi, two Mississippi…

Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.

Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.

Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.

Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.

WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.

Employees Should Always Be Learning

When an employee’s problem is a training issue, what do you do?

With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!

With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.

Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Or Contact Us Online

Get IT Support in Miami for Companies