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Microsoft IT Support Services and Solutions

WURLWIND Solutions provides IT support for companies running on Microsoft. Our technical engineers are experts in IT technical support for Microsoft operating systems and applications. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.

Our tech supMicrosoft IT support services and solutions for businessport team can fully handle and/or assist with Microsoft installations, trouble-shooting and even some tips and tricks. The Wurlwind technical staff can support all levels of Microsoft related tasks from viruses to error messages or a slow desktop/ computers and servers.

Let Wurlwind Solutions remove the worries when it comes to activating or installing a new Microsoft product with our IT support experts.

If you are a new business or simply don’t know what technical solution you need in place for your business call Wurlwind Solutions today! Let our technology experts help you find the perfect fit.

 

is either registered trademarks or trademarks of the Microsoft Corporation in the United States and/or other countries. Wurlwind Solutions affiliates itself with best of breed technology partners for businesses.

 

Windows XP User Support Alert

Microsoft will stop adding security updates for Windows XP in 2-months!

If you are running Windows XP it’s time to update. Machines running Windows XP will be vulnerable to hackers / attackers.
The last XP security update will be in April 2014. Stop procrastinating and update your PC today!
WURLWIND Solutions can help you avoid being targeted by attackers by updating your machines.

Call us today for all your IT Support needs at 305-359-5391.

Wurlwind Solutions is an experienced IT Services and Solutions provider for business. We are a full service technology company offering IT Support, Network Support, Server Support as well as digital services for web development, SEO/ SEM services, hosting and app development.

Flat Fee IT Support Plans

WURLWIND Solutions offers a flat fee support plans for companies in South Florida. Recently WURLWIND moved its’ IT support office to Kendall to better support businesses located in Miami Dade, Broward and Monroe counties.

Through our Yearly Business Subscription businesses are fully covered for support on their computers, servers and network. WURLWIND is also offering a hybrid support solution which covers company servers for a flat fee and providing computer support on a per incident basis. This new IT support plan gives smaller companies the ability to help reduce technology costs minimal when possible but keeping their critical business servers to be fully covered in an technical emergency.

We believe by providing the smaller companies with the needed support tools, will allow the company to grow. In turn, WURLWIND knows the company will only become a better customer in the long run.

 

Contact WURLWIND Solutions today and let us provide you with proper IT support services.

Call our Miami IT office at 1-305-359-5391 or toll free support at 1-866-907-6161

Service Manifesto

Established in 2006, WURLWIND Solutions has been supporting businesses throughout South Florida. Our primary technical IT Help Desk center and operations office is located in Miami. Wurlwind supports businesses in Florida as well as their remote offices that may be located outside of South Florida for their technological and computing requirements.

Our philosophy is simple, “respond quickly, be professional, and fix it right the first time.” We practice this philosophy each day, one service support call at a time because this ensures maximum productivity and high efficiency from our field technicians performing on-site IT Support service.

WURLWIND has the IT technicians, resources and design experience to seamlessly integrate your existing systems with the latest technology so you can march ahead of your competition without missing a step. In today’s fast paced business environment, your technology is a critical component to keeping your organization ahead of the competition.

From a small “peer-to-peer” network to a 500 user network spread over multiple locations, our team of IT Support Specialists can provide systems engineering, end-user training and on-going support to maximize your IT investment dollars.

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Remote IT Support Services

Did you know that 9 out of 10 IT support calls can be fixed remotely without

the need of waiting for a technician?

Even your Network needs a guardian angel once and a while.

Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.

Remote Service Plans

Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.

With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!

One Mississippi, two Mississippi…

Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.

Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.

Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.

Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.

WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.

Employees Should Always Be Learning

When an employee’s problem is a training issue, what do you do?

With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!

With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.

Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Or Contact Us Online

Get IT Support in Miami for Companies

Technology Partners

WURLWIND partners with best-of-breed product and services companies. Through our technology partners we provide technical solutions that can allow companies to function and grow properly. In today’s companies; communications, collaboration and interacting on a broad scale are part of normal business.

Networks are growing in complexity and customers are demanding integrated and in-depth technology skills.

WURLWIND is equipped to properly deploy, manage, support and optimize IT solutions from our technology partners. By partnering with leading providers of technical products and services we ensure our clients always benefit from the right IT solution for their business needs.

 

Microsoft Solutions Provider           CentOS Linux Solutions Provider

Cisco Solutions Provider

SonicWall Solutions for BusinessWordPress Development and SolutionsFileTwin Backup Services PArtner

WURLWIND HP Partner ServicesPentagon 2000 Business and Support Partner

Blackberry Installations and ManagementSymantec Solutions Provider

Sitefinity Development and Design ProviderEarthLink Technical Solutions PartnerWindstream Solutions Provider

ComCast Business Solutions ProviderPaypal Merchant ServicesMcAfee Anti-Virus Solutions

 

 

Microsoft, CentOS, McAfee, Symantec, Windtream, Earthlink, ComCast, Sitefinity, RIM, HP, WordPress, Cisco, SonicWall are either registered trademarks or trademarks of the mentioned partners in the United States and/or other countries. Wurlwind Solutions affiliates itself with best of breed technology partners for businesses.

 

Yearly Business Subscriptions

Simply put…

With a Yearly Business Subscription you make a flat fee monthly payment for your defined scope of technical support coverage. It’s  the practical option to the traditional IT and Managed Support model.

How does this help my business you ask?

The answer is best illustrated in a comparative study of computer support and repair models. In this study, we will use a fictional character, Charlie, as the traditional IT Support representative.

Traditional IT Support versus Flat Fee IT Support Services Plans

In addition to flat fee pricing, you partner with a company that knows about serving customers. Our Team has a passion for setting the standard for customer service. We move quickly, we do whatever it takes and we respond in ways our competitors find next to impossible to imitate.

As a YBS Member, you partner with local South Florida technical professionals who understand how to make your information technology investments generate a return on those investments. We’ll share best practices with you and recommend new technologies that could save your business money. In today’s world, business efficiency is really driven by technology. Shouldn’t you partner with a company that can stay current with technology when technology changes so fast?

Being resourceful means using the right resources.

WURLWIND Solutions Yearly Business Subscriptions

The only choice for your Information Technology Support needs.

Common Mistakes People Make When Choosing an IT Support Vendor

Mistake #1 Assuming hourly rates are cost effective.

In Reality What if the support issue takes all day to resolve? What if the technician has to come back to finish the job?

WURLWIND Solutions has developed Flat Fee pricing for support assistance regardless of the time it take to resolve the problem.

Mistake #2 Assuming that IT Support vendors have the best interests of your business in mind.

In Reality Most Support vendors simply resolve issues without consideration of how to prevent that same issue from recurring again. Why should they worry if you are paying them hourly? WURLWIND Solutions was founded on the premise that technology should provide a return on its investment. Therefore, if we identify an area that can be improved or offer greater user-friendliness, we turn our observations into recommendations right away.

Mistake #3 Assuming all support companies are the same.

In Reality We are all certified the same, however, our extensive practical experiences and knowledge, business acumen and exceptional customer service differentiate us from the others. There are times that some unethical practices of ignoring preventive maintenance opportunities take place. We however, conduct ourselves in an ethical and professional manner.

Additionally, our support team is bilingual so if you have employees who only speak Spanish, we have everyone covered.

Mistake #4 Assuming that if you pay more, you get more.

In Reality Just because one vendor might cost less than your current provider doesn’t mean you’re your service quality will suffer.

With all of the technological advancements, Information Technology has to have evolved to be more cost-effective and efficient.

Mistake #5 Assuming you can have your in-house IT department handle all of your technology and digital media needs.

In Reality The costs associated with in-house support exceed out-sourced support services and your in-house team wouldn’t have the time to keep abreast of all new IT enhancements to build you a stronger, safer digital environment.

Our Yearly Business Subscriber Plans offer our clients virtual and on-site support.

Learn more about Yearly Business Subscriptions.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

This document and all of its’ content are created and owned by WURLWINDsolutions.com (WURLWIND Solutions).
Copyright 2009 WURLWINDsolutions.com

IT Support Services

Our IT service offerings have been molded by years of customer feedback about what they needed in an Information Technology (I.T.) support company. WURLWIND Solutions has taken this constructive feedback and developed technical IT services that immediately impact your company’s bottom line. Whether you need tech support one a month or daily IT support services, Wurlwind Solutions has an IT support plan to fit your company.

We offer Hourly IT support, pre-paid technical support hours as well as flat-fee IT support plans. Our IT services can be performed either by remote support services or on-site tech services for companies.

Wurlwind Solutions supports companies throughout South Florida for all their on-site IT support needs. We also support clients with remote offices located in other cities and states. Our primary support team prove on-site IT Services to clients located as far South as the Upper Florida Keys to Miami and North to areas like West Palm Beach and Davie.

Onsite Computer Support, Server Support and Proactive Network IT Support

WURLWIND Solutions Business IT Support Services CompanyWe offer traditional on-site tech support to resolve any workstation or network issues to companies sized between 5-150 employees. Wurlwind’s Computer Support Miami IT Services office is centrally located to serve businesses in Miami-Dade, Broward and Monroe counties in South Florida. Our objective is to create an environment where we can support you virtually. This requires on-site visits initially; however, once all systems are in place, you will enjoy the timely resolution virtual support offers. If remote connectivity fails, we will dispatch one of our tech support engineers to go on-site and resolve the technical issues. Our Business Support Subscriber IT Support Service Plans offer our clients virtual and on-site IT support. Learn more about Yearly – Business Support Subscriptions.

Remote Computer Support, Server Support and Tech Support for Networks

We know more and more people have virtual offices and businesses. Some companies are 24/7 and it’s not financially viable to have a body at the office during these times. But what if something goes wrong? We offer virtual technical support specialists to your employees for computer support during normal work hours. When they go home, we stay on the job with your company network 24/7. Clients can get unlimited remote support using one of our flat fee IT support plans.

Technical Support for Business Continuity Services

Down time is lost money. Remember our goal, HELPING YOU MAKE AND POSSIBLY SAVE MONEY THROUGH IT SUPPORT AND IT SERVICE INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.

Call our IT Support Miami – office.
You’ll see the difference.

Get Support from the best IT support services company!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline