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Service Manifesto

Established in 2006, WURLWIND Solutions has been supporting businesses throughout South Florida. Our primary technical IT Help Desk center and operations office is located in Miami. Wurlwind supports businesses in Florida as well as their remote offices that may be located outside of South Florida for their technological and computing requirements.

Our philosophy is simple, “respond quickly, be professional, and fix it right the first time.” We practice this philosophy each day, one service support call at a time because this ensures maximum productivity and high efficiency from our field technicians performing on-site IT Support service.

WURLWIND has the IT technicians, resources and design experience to seamlessly integrate your existing systems with the latest technology so you can march ahead of your competition without missing a step. In today’s fast paced business environment, your technology is a critical component to keeping your organization ahead of the competition.

From a small “peer-to-peer” network to a 500 user network spread over multiple locations, our team of IT Support Specialists can provide systems engineering, end-user training and on-going support to maximize your IT investment dollars.

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Network Support Services

Network IT Support Services

Wurlwind is a Network Support Company offering support services for a wide array of routers, firewalls, switches and other network devices. Our network support team has in-depth knowledge of business networks, VPNs and security. We can dispatch Network Support technicians from our Technical support Miami office to go on-site to companies in Dade, Broward and Monroe Florida.

Network Services Tech Monitoring Services

Through WURLWIND Solutions’ network support services, our technicians monitor your network 24/7/365. We define network alert conditions so maintenance and upgrades are handled in a proactive versus reactive manner. This guarantees optimum network performance. Through our YBS Member Support Plans, customers benefit from this service. Click Here to find out about becoming a YBS Member and keep you network services supported.

Wireless Technology Services

Can your business benefit from wireless or mobile technology? If so, then you should evaluate WURLWIND. From Point of Sale (POS) systems to wireless networking to telemetry and transmission of information from satellite locations, you can wrap your entire technology solution up with just one vendor.

Wurlwind Solutions implements and manages network support solutions for wireless grids for business wifi networks. Companies that require large wireless footprints in their facilities can be setup so that employees and clients can be anywhere in the business while keeping the same wireless network connection throughout.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial IT consultations and on-site demonstrations.
You’ll see the difference.

Contact our Miami IT Support Center today!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline

Business Tech Support and Development Services

Remote IT Support Services

Did you know that 9 out of 10 IT support calls can be fixed remotely without

the need of waiting for a technician?

Even your Network needs a guardian angel once and a while.

Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.

Remote Service Plans

Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.

With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!

One Mississippi, two Mississippi…

Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.

Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.

Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.

Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.

WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.

Employees Should Always Be Learning

When an employee’s problem is a training issue, what do you do?

With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!

With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.

Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Or Contact Us Online

Get IT Support in Miami for Companies

Contact

Contact WURLWIND Solutions today and we can discuss how to implement a total IT solution for computer and network support needs. We understand that companies follow a process when evaluating and selecting an IT vendor. At WURLWIND, we look forward to answering any additional questions you might have as we know your business has distinct technical needs and requirements. We’ll do everything in our power to help you through this tech evaluation process, so you’ll witness first-hand, that WURLWIND Solutions is the only choice for your computer and network tech support needs.

Start building your total IT support solution today by dialing 1-866-907-6161.

We’ve provided some email addresses so you can send us a message for additional customer support. However, if you prefer, complete the four fields below and our Sales Department will promptly reply.

Contact Information

Address : 12279 SW 129th CT, Miami, Florida 33186

General Email : Technical Information Contact

IT Support Email : Contact IT Support

Local Phone : 305.359.5391

Toll Free : 866.907.6161

Hablamos Español

We look forward to hearing from you.                       Anticipamos la oportunidad de hablar con ustedes.

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Because you deserve the right IT SUPPORT!

IT Consulting Services

Need a Team? Or just to say, “Get it done…” ?

Planning your company’s future often requires advice and services from outside companies. WURLWIND Solutions supplies the skills and talent to let your company stay ahead of competitors and increase your profits.

WURLWIND IT Continuity Services  IT Continuity Services

We will inspect and test your current technology and power plan. Provide recommendations and implement the required technical infrastructure to minimize any business down time.

  Network Vulnerability Assessments and Penetration Testing

Network Vulnerability Assessments and Penetration Testing is a requirement for most of today’s businesses. Hackers and Attackers test your network every single day. We can help identify unprotected areas in your technology and make the required changes to improve your network’s security.

Project Management  Project Management

From concept to execution, we will carry out your associated IT projects with utmost care and efficiency.

  Technical Architecture and Development

We provide technical solutions that incorporate IT consulting, system design and technical integration along with development of custom e-commerce and enterprise-wide applications.

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

WURLWIND Moves To New Facility

WURLWIND Solutions (WURLWINDsolutions.com) is currently moving to its’ new facility located in  Miami on Brickell Avenue. The location is key to the growth and efficiency of WURLWIND.

 

Rivergate Plaza - 444 Brickell Ave., Suite 335, Miami, FL 33131

Rivergate Plaza - 444 Brickell Ave., Suite 335, Miami, FL 33131

WURLWIND has decided this location will allow the quickest access to their Miami clients. Internet connectivity and redunacy were other reasons for choosing the location. WURLWIND will be building a new server hosting farm. The location will be connected with over 100 megabytes of underground internet fiber, Battery Backup System and generator system.

WURLWIND will be hosting a Launch Luncheon for local current and prospective clients followed by an afterhours social event!

Contact Us for more information at info@wurlwindsolutions.com and to be added to our invitation list. 

WURLWIND Solutions  plans on having hosting services from its new location as early as the end of July. 

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online