On-site IT Support

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Top 10 Reasons Why You Need Online Remote Backup

10- You don’t have a strategy to backup your desktop, laptops and servers
9- You need a reliable offsite backup solution that really works.
8- You don’t have time to try and figure-out an in-house solution.
7- You just aren’t willing to compromise security for convenience.
6- You need a backup solution that you don’t need to monitor constantly.
5- Your IT staff and budget are already overextended.
4- You don’t want to pay for something your not using.
3- You are concerned about natural disasters.
2- You are over the headaches that come with backing up remote locations and branch offices.
1- Your IT budget is limited and a simple payment plan is easier to cover right now!Call WURLWIND Solutions today and let us take the worry of backup away from you. Our IT Support teams are experienced in technology and business practices!
http://www.wurlwindsolutions.com/support-services/

Service Manifesto

Established in 2006, WURLWIND Solutions has been supporting businesses throughout South Florida. Our primary technical IT Help Desk center and operations office is located in Miami. Wurlwind supports businesses in Florida as well as their remote offices that may be located outside of South Florida for their technological and computing requirements.

Our philosophy is simple, “respond quickly, be professional, and fix it right the first time.” We practice this philosophy each day, one service support call at a time because this ensures maximum productivity and high efficiency from our field technicians performing on-site IT Support service.

WURLWIND has the IT technicians, resources and design experience to seamlessly integrate your existing systems with the latest technology so you can march ahead of your competition without missing a step. In today’s fast paced business environment, your technology is a critical component to keeping your organization ahead of the competition.

From a small “peer-to-peer” network to a 500 user network spread over multiple locations, our team of IT Support Specialists can provide systems engineering, end-user training and on-going support to maximize your IT investment dollars.

Network Support Services

Network IT Support Services

Wurlwind is a Network Support Company offering support services for a wide array of routers, firewalls, switches and other network devices. Our network support team has in-depth knowledge of business networks, VPNs and security. We can dispatch Network Support technicians from our Technical support Miami office to go on-site to companies in Dade, Broward and Monroe Florida.

Network Services Tech Monitoring Services

Through WURLWIND Solutions’ network support services, our technicians monitor your network 24/7/365. We define network alert conditions so maintenance and upgrades are handled in a proactive versus reactive manner. This guarantees optimum network performance. Through our YBS Member Support Plans, customers benefit from this service. Click Here to find out about becoming a YBS Member and keep you network services supported.

Wireless Technology Services

Can your business benefit from wireless or mobile technology? If so, then you should evaluate WURLWIND. From Point of Sale (POS) systems to wireless networking to telemetry and transmission of information from satellite locations, you can wrap your entire technology solution up with just one vendor.

Wurlwind Solutions implements and manages network support solutions for wireless grids for business wifi networks. Companies that require large wireless footprints in their facilities can be setup so that employees and clients can be anywhere in the business while keeping the same wireless network connection throughout.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial IT consultations and on-site demonstrations.
You’ll see the difference.

Contact our Miami IT Support Center today!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline

Business Tech Support and Development Services

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Yearly Business Subscription Additional Benefits

Through virtual monitoring of your systems, we can help identify and proactively correct issues before they cause problems on a larger scale. All YBS service support plans include standard remote support and can be upgraded to handle standard PC related network issues, system updates/patches, and performance optimization. Talk with your WURLWIND representative and we will create a plan that fits your business today and makes sure you are prepared for tomorrow.

Benefits of Becoming a Yearly Business Subscriber (YBS) for IT Support

  • You get a customized Client Portal to track your open tickets status and view the history of completed tickets.
  • You get the benefit of Flat Fee pricing when an on-site support technician is required.
  • Ability to connect to a Support Technician instantly!
  • Tier Discounts
  • Quarterly On-Site Hardware Preventive Maintenance and Inspection Visits
  • Hardware Inventory Management Counts/ Audits
  • Account Manager
  • Other incentives and add-ons may be negotiated at time of contract. Online discounted offerings include web hosting, email, shopping carts, galleries, blogs, discussion forums, Internet marketing and construction of your social networking framework…

Customize Your Own Support Package. We offer Flat Fee Plans that fit any Business Budget. Let us demonstrate to you how our YBS member plan can help save your company money!

… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Yearly Business Subscriptions

Simply put…

With a Yearly Business Subscription you make a flat fee monthly payment for your defined scope of technical support coverage. It’s  the practical option to the traditional IT and Managed Support model.

How does this help my business you ask?

The answer is best illustrated in a comparative study of computer support and repair models. In this study, we will use a fictional character, Charlie, as the traditional IT Support representative.

Traditional IT Support versus Flat Fee IT Support Services Plans

In addition to flat fee pricing, you partner with a company that knows about serving customers. Our Team has a passion for setting the standard for customer service. We move quickly, we do whatever it takes and we respond in ways our competitors find next to impossible to imitate.

As a YBS Member, you partner with local South Florida technical professionals who understand how to make your information technology investments generate a return on those investments. We’ll share best practices with you and recommend new technologies that could save your business money. In today’s world, business efficiency is really driven by technology. Shouldn’t you partner with a company that can stay current with technology when technology changes so fast?

Being resourceful means using the right resources.

WURLWIND Solutions Yearly Business Subscriptions

The only choice for your Information Technology Support needs.

Common Mistakes People Make When Choosing an IT Support Vendor

Mistake #1 Assuming hourly rates are cost effective.

In Reality What if the support issue takes all day to resolve? What if the technician has to come back to finish the job?

WURLWIND Solutions has developed Flat Fee pricing for support assistance regardless of the time it take to resolve the problem.

Mistake #2 Assuming that IT Support vendors have the best interests of your business in mind.

In Reality Most Support vendors simply resolve issues without consideration of how to prevent that same issue from recurring again. Why should they worry if you are paying them hourly? WURLWIND Solutions was founded on the premise that technology should provide a return on its investment. Therefore, if we identify an area that can be improved or offer greater user-friendliness, we turn our observations into recommendations right away.

Mistake #3 Assuming all support companies are the same.

In Reality We are all certified the same, however, our extensive practical experiences and knowledge, business acumen and exceptional customer service differentiate us from the others. There are times that some unethical practices of ignoring preventive maintenance opportunities take place. We however, conduct ourselves in an ethical and professional manner.

Additionally, our support team is bilingual so if you have employees who only speak Spanish, we have everyone covered.

Mistake #4 Assuming that if you pay more, you get more.

In Reality Just because one vendor might cost less than your current provider doesn’t mean you’re your service quality will suffer.

With all of the technological advancements, Information Technology has to have evolved to be more cost-effective and efficient.

Mistake #5 Assuming you can have your in-house IT department handle all of your technology and digital media needs.

In Reality The costs associated with in-house support exceed out-sourced support services and your in-house team wouldn’t have the time to keep abreast of all new IT enhancements to build you a stronger, safer digital environment.

Our Yearly Business Subscriber Plans offer our clients virtual and on-site support.

Learn more about Yearly Business Subscriptions.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

This document and all of its’ content are created and owned by WURLWINDsolutions.com (WURLWIND Solutions).
Copyright 2009 WURLWINDsolutions.com

IT Support Services

Our IT service offerings have been molded by years of customer feedback about what they needed in an Information Technology (I.T.) support company. WURLWIND Solutions has taken this constructive feedback and developed technical IT services that immediately impact your company’s bottom line. Whether you need tech support one a month or daily IT support services, Wurlwind Solutions has an IT support plan to fit your company.

We offer Hourly IT support, pre-paid technical support hours as well as flat-fee IT support plans. Our IT services can be performed either by remote support services or on-site tech services for companies.

Wurlwind Solutions supports companies throughout South Florida for all their on-site IT support needs. We also support clients with remote offices located in other cities and states. Our primary support team prove on-site IT Services to clients located as far South as the Upper Florida Keys to Miami and North to areas like West Palm Beach and Davie.

Onsite Computer Support, Server Support and Proactive Network IT Support

WURLWIND Solutions Business IT Support Services CompanyWe offer traditional on-site tech support to resolve any workstation or network issues to companies sized between 5-150 employees. Wurlwind’s Computer Support Miami IT Services office is centrally located to serve businesses in Miami-Dade, Broward and Monroe counties in South Florida. Our objective is to create an environment where we can support you virtually. This requires on-site visits initially; however, once all systems are in place, you will enjoy the timely resolution virtual support offers. If remote connectivity fails, we will dispatch one of our tech support engineers to go on-site and resolve the technical issues. Our Business Support Subscriber IT Support Service Plans offer our clients virtual and on-site IT support. Learn more about Yearly – Business Support Subscriptions.

Remote Computer Support, Server Support and Tech Support for Networks

We know more and more people have virtual offices and businesses. Some companies are 24/7 and it’s not financially viable to have a body at the office during these times. But what if something goes wrong? We offer virtual technical support specialists to your employees for computer support during normal work hours. When they go home, we stay on the job with your company network 24/7. Clients can get unlimited remote support using one of our flat fee IT support plans.

Technical Support for Business Continuity Services

Down time is lost money. Remember our goal, HELPING YOU MAKE AND POSSIBLY SAVE MONEY THROUGH IT SUPPORT AND IT SERVICE INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.

Call our IT Support Miami – office.
You’ll see the difference.

Get Support from the best IT support services company!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline

WURLWIND Moves To New Facility

WURLWIND Solutions (WURLWINDsolutions.com) is currently moving to its’ new facility located in  Miami on Brickell Avenue. The location is key to the growth and efficiency of WURLWIND.

 

Rivergate Plaza - 444 Brickell Ave., Suite 335, Miami, FL 33131

Rivergate Plaza - 444 Brickell Ave., Suite 335, Miami, FL 33131

WURLWIND has decided this location will allow the quickest access to their Miami clients. Internet connectivity and redunacy were other reasons for choosing the location. WURLWIND will be building a new server hosting farm. The location will be connected with over 100 megabytes of underground internet fiber, Battery Backup System and generator system.

WURLWIND will be hosting a Launch Luncheon for local current and prospective clients followed by an afterhours social event!

Contact Us for more information at info@wurlwindsolutions.com and to be added to our invitation list. 

WURLWIND Solutions  plans on having hosting services from its new location as early as the end of July. 

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Show me the money

WURLWIND is all about “R.O.I. on I.T.”. Get your Return On your Investments with WURLWIND Solutions. We will stabilize your IT costs and we guarantee our services unlike other standard support companies.

We emphasize to our clients, that the proper use of these tools is more important than the tool itself. So WURLWIND works carefully to suggest technologies that enhance your business and brand awareness.

WURLWIND offers that mixture of virtual support and on-site human support that keeps your company operating at peak efficiency and resolving issues faster than ever before. WURLWIND has maintained 100% of our support clients and the reason is …

…we are dedicated to serving our customers and helping them build their business.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online