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Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Development Services

WURLWIND Solutions defines development services as a core offering that consists of strategy, design and technology. These three competencies allow us to provide end-to-end solutions for clients at various stages of their growth.

WURLWIND development bulbWeb Design and Collateral Services

Creating a fully integrated appearance means that print materials should reflect web content and vice versa. Since WURLWIND is involved in the Internet side of your business, it only made sense to offer our clients our services in the design/print arena. Remember, your IT investment should save or make you money. By reducing the number of vendors your company deals with, you will be reducing costs; some tangible and others intangible.

Web, Internet and Intranet Services

Well-designed sites help clients attract new interest in their products and develop stronger relationships with their core customers. When compared to more traditional methods of promotion such as print, a website can prove a far more cost-effective source for prospective leads. We also cater to new businesses by providing Internet Consultation and Web Design for those seeking to launch their first website. For businesses that have already launched their sites, we can perform major upgrades or completely redevelop their online presence. For larger businesses, we create sites for brand extensions or build Intranet sites to provide staff a secure online community.

E-Commerce and Enterprise-Wide Applications

WURLWIND provides technical solutions that incorporate consulting, system design, integration and development of custom e-commerce and enterprise-wide applications. Our goal is to provide your business with technological solutions that generate revenue and enhance customer WURLWIND Solutions Coderetention. Receiving, reconciling and making payments online in a timely manner is the lifeline of many businesses. WURLWIND implements these projects with the security and stability needed so you can concentrate on growing your business.

Application and Database Development

WURLWIND Solutions has expertise developing enterprise-wide applications.

The key to creating an effective application is having a thorough understanding of the fundamentals of your business. We take the final user into consideration, whether that is the customer or customer service representative. This establishes the correct framework and implementation of comprehensive and appropriate rule sets.

Project Management

From concept to execution, we carry out your associated projects with utmost care and efficiency, keeping you in the loop throughout each milestone. In effect, we join your team for the duration of the assignment. In addition to working on projects with your staff, our engineers can manage timelines and participate in the vendor selection process. Our team can assist with technical business writing to illustrate a company’s objectives. Many times diagrams and flowcharts are needed to properly understand a project.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main – 866.907.6161 Toll Free

Or Contact Us Online

Yearly Business Subscription Additional Benefits

Through virtual monitoring of your systems, we can help identify and proactively correct issues before they cause problems on a larger scale. All YBS service support plans include standard remote support and can be upgraded to handle standard PC related network issues, system updates/patches, and performance optimization. Talk with your WURLWIND representative and we will create a plan that fits your business today and makes sure you are prepared for tomorrow.

Benefits of Becoming a Yearly Business Subscriber (YBS) for IT Support

  • You get a customized Client Portal to track your open tickets status and view the history of completed tickets.
  • You get the benefit of Flat Fee pricing when an on-site support technician is required.
  • Ability to connect to a Support Technician instantly!
  • Tier Discounts
  • Quarterly On-Site Hardware Preventive Maintenance and Inspection Visits
  • Hardware Inventory Management Counts/ Audits
  • Account Manager
  • Other incentives and add-ons may be negotiated at time of contract. Online discounted offerings include web hosting, email, shopping carts, galleries, blogs, discussion forums, Internet marketing and construction of your social networking framework…

Customize Your Own Support Package. We offer Flat Fee Plans that fit any Business Budget. Let us demonstrate to you how our YBS member plan can help save your company money!

… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Project Management

Planning your company’s future often requires advice and services from outside firms. Companies like WURLWIND Solutions can supply the tools and talent that let you stay ahead and increase your profits.

WURLWIND Solutions efficiently supplements your internal resources with IT personnel who work with your team to achieve the results your business needs.

We provide individuals who have proven accomplishments and considerable industry experience in developing and supporting information systems on a wide range of platforms.

Whatever the combination of technical, business and interpersonal skills you need, and no matter how difficult your requirements, we will provide people with the skills you need.

Because our Support Technicians have strong IT backgrounds themselves in such fields as IT management, software development and systems consulting therefore they can step in and immediately handle whatever work you need completed.

To stay competitive in today’s environment, companies need the right mix of contracted and full-time professional who can collaborate together. This approach protects the jobs of full-time employees and helps avoid expensive new-hire training. This is known as strategic staffing and is a cost effective way to have specific skill sets available for projects.

WURLWIND Solutions. Providing resourceful people with the right resources.

Business Tech Support and Development Services

Business Tech Support and Development Service Solutions for Dade, Broward and Monroe

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Contact Us Or Online

Common Mistakes People Make When Choosing an IT Support Vendor

Mistake #1 Assuming hourly rates are cost effective.

In Reality What if the support issue takes all day to resolve? What if the technician has to come back to finish the job?

WURLWIND Solutions has developed Flat Fee pricing for support assistance regardless of the time it take to resolve the problem.

Mistake #2 Assuming that IT Support vendors have the best interests of your business in mind.

In Reality Most Support vendors simply resolve issues without consideration of how to prevent that same issue from recurring again. Why should they worry if you are paying them hourly? WURLWIND Solutions was founded on the premise that technology should provide a return on its investment. Therefore, if we identify an area that can be improved or offer greater user-friendliness, we turn our observations into recommendations right away.

Mistake #3 Assuming all support companies are the same.

In Reality We are all certified the same, however, our extensive practical experiences and knowledge, business acumen and exceptional customer service differentiate us from the others. There are times that some unethical practices of ignoring preventive maintenance opportunities take place. We however, conduct ourselves in an ethical and professional manner.

Additionally, our support team is bilingual so if you have employees who only speak Spanish, we have everyone covered.

Mistake #4 Assuming that if you pay more, you get more.

In Reality Just because one vendor might cost less than your current provider doesn’t mean you’re your service quality will suffer.

With all of the technological advancements, Information Technology has to have evolved to be more cost-effective and efficient.

Mistake #5 Assuming you can have your in-house IT department handle all of your technology and digital media needs.

In Reality The costs associated with in-house support exceed out-sourced support services and your in-house team wouldn’t have the time to keep abreast of all new IT enhancements to build you a stronger, safer digital environment.

Our Yearly Business Subscriber Plans offer our clients virtual and on-site support.

Learn more about Yearly Business Subscriptions.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

This document and all of its’ content are created and owned by WURLWINDsolutions.com (WURLWIND Solutions).
Copyright 2009 WURLWINDsolutions.com

Online Services

Search Engine Optimization (SEO)

If you already perform SEO on your site then you know the value of optimization. It absolutely means more business.

Those businesses that don’t perform SEO choose not to because they don’t understand how it helps their site, or they can’t afford it, or they don’t know how to introduce it into their organization. At WURLWIND Solutions, we take the mystery out of SEO and we’ll improve your ranking on the various search engines.

If someone searches for your product or service and you don’t appear in the search results, you’ve just lost that prospective customer. If you appear on the first page of the results Google or Bing returns, then you’re chances of getting that customer to visit your site go way up. Now, if your business is listed in the top 5 search results, your chance of click thru goes through the roof.

Ranking high organically is way too important to overlook. In today’s economic environment, standing still implies decline.

Internet Consultation & Strategy

Most of the time businesses have decent web exposure; OK content, nice layouts and mediocre attempts to optimize their site.

In many cases, we find ourselves discussing online strategy and tactics with our clients. Our support team consists of marketing thinkers and technologists. That combination offers a wide spectrum of insight to help make your online exposure more relevant to your visitors.

We understand a core principal about business…you have to always be closing. We believe that this applies to your web site as well. Most designers spend too much time trying to impress you and customers with their design skills and completely forget that the purpose is to try to sell something to someone.

Not us! At WURLWIND, generating sales comes first.

Vulnerability Assessment and Penetration Testing

Often, large companies use outside services to determine if they are adhering to compliance standards such as HIPAA or SOX. Financial institutions regularly employ the services of outside companies to perform a vulnerability assessment or to actually attempt to breach their security to emulate a cyber-attack.

SOHOs and SMBs should focus more on these types of services because with more and more businesses storing information, performing financial transactions online, developing databases and for any business looking for major investment, fortifying your IT investments is becoming more and more critical.

This isn’t an attempt to inform you what you can gain, but rather to let you in on what you can lose.
Get IT Internet Solutions

Domain Registration and DNS Services

Now you no longer need to worry about domain names and renewals. Companies get full control of their domain name(s) allowing you to instantly re-route if required. Domain names can be purchased, DNS services can be managed and if your company sells online, we offer extensive marketing tools and experienced staff to discuss your initiatives.

Business Continuity Services

We will inspect and test your current plan. Provide recommendations and implement the required infrastructure to minimize any business down time. In most of today’s’ companies staying online no longer means only a website and mail server. Most companies are required to keep their data and connectivity online at all times. Through Wurlwindsolutions.com, companies can get all levels of guarantee; from live backups to mirroring your servers to one of our collocation bunkers.

Online backup and archiving services

Using fully encrypted backup software our service can guarantee the return of your business with minimal to no loss of data. Inquire about the various levels available.

Business Tech Support and Development Services

Business Tech Support and Development Service Solutions for Dade, Broward and Monroe

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main – 866.907.6161 Toll Free

WURLWIND Moves To New Facility

WURLWIND Solutions (WURLWINDsolutions.com) is currently moving to its’ new facility located in  Miami on Brickell Avenue. The location is key to the growth and efficiency of WURLWIND.

 

Rivergate Plaza - 444 Brickell Ave., Suite 335, Miami, FL 33131

Rivergate Plaza - 444 Brickell Ave., Suite 335, Miami, FL 33131

WURLWIND has decided this location will allow the quickest access to their Miami clients. Internet connectivity and redunacy were other reasons for choosing the location. WURLWIND will be building a new server hosting farm. The location will be connected with over 100 megabytes of underground internet fiber, Battery Backup System and generator system.

WURLWIND will be hosting a Launch Luncheon for local current and prospective clients followed by an afterhours social event!

Contact Us for more information at info@wurlwindsolutions.com and to be added to our invitation list. 

WURLWIND Solutions  plans on having hosting services from its new location as early as the end of July. 

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Show me the money

WURLWIND is all about “R.O.I. on I.T.”. Get your Return On your Investments with WURLWIND Solutions. We will stabilize your IT costs and we guarantee our services unlike other standard support companies.

We emphasize to our clients, that the proper use of these tools is more important than the tool itself. So WURLWIND works carefully to suggest technologies that enhance your business and brand awareness.

WURLWIND offers that mixture of virtual support and on-site human support that keeps your company operating at peak efficiency and resolving issues faster than ever before. WURLWIND has maintained 100% of our support clients and the reason is …

…we are dedicated to serving our customers and helping them build their business.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online