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Did you know that 9 out of 10 IT support calls can be fixed remotely without
the need of waiting for a technician?
Even your Network needs a guardian angel once and a while.
Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.
Remote Service Plans
Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.
With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!
One Mississippi, two Mississippi…
Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.
Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.
Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.
Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.
WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.
Employees Should Always Be Learning
When an employee’s problem is a training issue, what do you do?
With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!
With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.
Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.
Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.
WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
866.907.6161 Toll Free
Get IT Support in Miami for Companies
With a Yearly Business Subscription you make a flat fee monthly payment for your defined scope of technical support coverage. It’s the practical option to the traditional IT and Managed Support model.
How does this help my business you ask?
The answer is best illustrated in a comparative study of computer support and repair models. In this study, we will use a fictional character, Charlie, as the traditional IT Support representative.
In addition to flat fee pricing, you partner with a company that knows about serving customers. Our Team has a passion for setting the standard for customer service. We move quickly, we do whatever it takes and we respond in ways our competitors find next to impossible to imitate.
As a YBS Member, you partner with local South Florida technical professionals who understand how to make your information technology investments generate a return on those investments. We’ll share best practices with you and recommend new technologies that could save your business money. In today’s world, business efficiency is really driven by technology. Shouldn’t you partner with a company that can stay current with technology when technology changes so fast?