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Service Manifesto

Established in 2006, WURLWIND Solutions has been supporting businesses throughout South Florida. Our primary technical IT Help Desk center and operations office is located in Miami. Wurlwind supports businesses in Florida as well as their remote offices that may be located outside of South Florida for their technological and computing requirements.

Our philosophy is simple, “respond quickly, be professional, and fix it right the first time.” We practice this philosophy each day, one service support call at a time because this ensures maximum productivity and high efficiency from our field technicians performing on-site IT Support service.

WURLWIND has the IT technicians, resources and design experience to seamlessly integrate your existing systems with the latest technology so you can march ahead of your competition without missing a step. In today’s fast paced business environment, your technology is a critical component to keeping your organization ahead of the competition.

From a small “peer-to-peer” network to a 500 user network spread over multiple locations, our team of IT Support Specialists can provide systems engineering, end-user training and on-going support to maximize your IT investment dollars.

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Technology Partners

WURLWIND partners with best-of-breed product and services companies. Through our technology partners we provide technical solutions that can allow companies to function and grow properly. In today’s companies; communications, collaboration and interacting on a broad scale are part of normal business.

Networks are growing in complexity and customers are demanding integrated and in-depth technology skills.

WURLWIND is equipped to properly deploy, manage, support and optimize IT solutions from our technology partners. By partnering with leading providers of technical products and services we ensure our clients always benefit from the right IT solution for their business needs.

 

Microsoft Solutions Provider           CentOS Linux Solutions Provider

Cisco Solutions Provider

SonicWall Solutions for BusinessWordPress Development and SolutionsFileTwin Backup Services PArtner

WURLWIND HP Partner ServicesPentagon 2000 Business and Support Partner

Blackberry Installations and ManagementSymantec Solutions Provider

Sitefinity Development and Design ProviderEarthLink Technical Solutions PartnerWindstream Solutions Provider

ComCast Business Solutions ProviderPaypal Merchant ServicesMcAfee Anti-Virus Solutions

 

 

Microsoft, CentOS, McAfee, Symantec, Windtream, Earthlink, ComCast, Sitefinity, RIM, HP, WordPress, Cisco, SonicWall are either registered trademarks or trademarks of the mentioned partners in the United States and/or other countries. Wurlwind Solutions affiliates itself with best of breed technology partners for businesses.

 

Yearly Business Subscription Additional Benefits

Through virtual monitoring of your systems, we can help identify and proactively correct issues before they cause problems on a larger scale. All YBS service support plans include standard remote support and can be upgraded to handle standard PC related network issues, system updates/patches, and performance optimization. Talk with your WURLWIND representative and we will create a plan that fits your business today and makes sure you are prepared for tomorrow.

Benefits of Becoming a Yearly Business Subscriber (YBS) for IT Support

  • You get a customized Client Portal to track your open tickets status and view the history of completed tickets.
  • You get the benefit of Flat Fee pricing when an on-site support technician is required.
  • Ability to connect to a Support Technician instantly!
  • Tier Discounts
  • Quarterly On-Site Hardware Preventive Maintenance and Inspection Visits
  • Hardware Inventory Management Counts/ Audits
  • Account Manager
  • Other incentives and add-ons may be negotiated at time of contract. Online discounted offerings include web hosting, email, shopping carts, galleries, blogs, discussion forums, Internet marketing and construction of your social networking framework…

Customize Your Own Support Package. We offer Flat Fee Plans that fit any Business Budget. Let us demonstrate to you how our YBS member plan can help save your company money!

… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Development Services

WURLWIND Solutions defines development services as a core offering that consists of strategy, design and technology. These three competencies allow us to provide end-to-end solutions for clients at various stages of their growth.

WURLWIND development bulbWeb Design and Collateral Services

Creating a fully integrated appearance means that print materials should reflect web content and vice versa. Since WURLWIND is involved in the Internet side of your business, it only made sense to offer our clients our services in the design/print arena. Remember, your IT investment should save or make you money. By reducing the number of vendors your company deals with, you will be reducing costs; some tangible and others intangible.

Web, Internet and Intranet Services

Well-designed sites help clients attract new interest in their products and develop stronger relationships with their core customers. When compared to more traditional methods of promotion such as print, a website can prove a far more cost-effective source for prospective leads. We also cater to new businesses by providing Internet Consultation and Web Design for those seeking to launch their first website. For businesses that have already launched their sites, we can perform major upgrades or completely redevelop their online presence. For larger businesses, we create sites for brand extensions or build Intranet sites to provide staff a secure online community.

E-Commerce and Enterprise-Wide Applications

WURLWIND provides technical solutions that incorporate consulting, system design, integration and development of custom e-commerce and enterprise-wide applications. Our goal is to provide your business with technological solutions that generate revenue and enhance customer WURLWIND Solutions Coderetention. Receiving, reconciling and making payments online in a timely manner is the lifeline of many businesses. WURLWIND implements these projects with the security and stability needed so you can concentrate on growing your business.

Application and Database Development

WURLWIND Solutions has expertise developing enterprise-wide applications.

The key to creating an effective application is having a thorough understanding of the fundamentals of your business. We take the final user into consideration, whether that is the customer or customer service representative. This establishes the correct framework and implementation of comprehensive and appropriate rule sets.

Project Management

From concept to execution, we carry out your associated projects with utmost care and efficiency, keeping you in the loop throughout each milestone. In effect, we join your team for the duration of the assignment. In addition to working on projects with your staff, our engineers can manage timelines and participate in the vendor selection process. Our team can assist with technical business writing to illustrate a company’s objectives. Many times diagrams and flowcharts are needed to properly understand a project.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main – 866.907.6161 Toll Free

Or Contact Us Online

Remote IT Support Services

Did you know that 9 out of 10 IT support calls can be fixed remotely without

the need of waiting for a technician?

Even your Network needs a guardian angel once and a while.

Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.

Remote Service Plans

Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.

With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!

One Mississippi, two Mississippi…

Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.

Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.

Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.

Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.

WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.

Employees Should Always Be Learning

When an employee’s problem is a training issue, what do you do?

With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!

With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.

Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Or Contact Us Online

Get IT Support in Miami for Companies

Contact

Contact WURLWIND Solutions today and we can discuss how to implement a total IT solution for computer and network support needs. We understand that companies follow a process when evaluating and selecting an IT vendor. At WURLWIND, we look forward to answering any additional questions you might have as we know your business has distinct technical needs and requirements. We’ll do everything in our power to help you through this tech evaluation process, so you’ll witness first-hand, that WURLWIND Solutions is the only choice for your computer and network tech support needs.

Start building your total IT support solution today by dialing 1-866-907-6161.

We’ve provided some email addresses so you can send us a message for additional customer support. However, if you prefer, complete the four fields below and our Sales Department will promptly reply.

Contact Information

Address : 12279 SW 129th CT, Miami, Florida 33186

General Email : Technical Information Contact

IT Support Email : Contact IT Support

Local Phone : 305.359.5391

Toll Free : 866.907.6161

Hablamos Español

We look forward to hearing from you.                       Anticipamos la oportunidad de hablar con ustedes.

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Customer Login

Existing Customers, please login to the WURLWIND Support Portal here:


Still Having Problems?

If you do not have a Customer Account or if you have not spoken to one of our technicians, please contact us below:

  • support@wurlwindsolutions.com
  • Local Phone: 1-305-359-5391
  • Toll Free: 1-866-907-6161

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Project Management

Planning your company’s future often requires advice and services from outside firms. Companies like WURLWIND Solutions can supply the tools and talent that let you stay ahead and increase your profits.

WURLWIND Solutions efficiently supplements your internal resources with IT personnel who work with your team to achieve the results your business needs.

We provide individuals who have proven accomplishments and considerable industry experience in developing and supporting information systems on a wide range of platforms.

Whatever the combination of technical, business and interpersonal skills you need, and no matter how difficult your requirements, we will provide people with the skills you need.

Because our Support Technicians have strong IT backgrounds themselves in such fields as IT management, software development and systems consulting therefore they can step in and immediately handle whatever work you need completed.

To stay competitive in today’s environment, companies need the right mix of contracted and full-time professional who can collaborate together. This approach protects the jobs of full-time employees and helps avoid expensive new-hire training. This is known as strategic staffing and is a cost effective way to have specific skill sets available for projects.

WURLWIND Solutions. Providing resourceful people with the right resources.

Business Tech Support and Development Services

Business Tech Support and Development Service Solutions for Dade, Broward and Monroe

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Contact Us Or Online

Common Mistakes People Make When Choosing an IT Support Vendor

Mistake #1 Assuming hourly rates are cost effective.

In Reality What if the support issue takes all day to resolve? What if the technician has to come back to finish the job?

WURLWIND Solutions has developed Flat Fee pricing for support assistance regardless of the time it take to resolve the problem.

Mistake #2 Assuming that IT Support vendors have the best interests of your business in mind.

In Reality Most Support vendors simply resolve issues without consideration of how to prevent that same issue from recurring again. Why should they worry if you are paying them hourly? WURLWIND Solutions was founded on the premise that technology should provide a return on its investment. Therefore, if we identify an area that can be improved or offer greater user-friendliness, we turn our observations into recommendations right away.

Mistake #3 Assuming all support companies are the same.

In Reality We are all certified the same, however, our extensive practical experiences and knowledge, business acumen and exceptional customer service differentiate us from the others. There are times that some unethical practices of ignoring preventive maintenance opportunities take place. We however, conduct ourselves in an ethical and professional manner.

Additionally, our support team is bilingual so if you have employees who only speak Spanish, we have everyone covered.

Mistake #4 Assuming that if you pay more, you get more.

In Reality Just because one vendor might cost less than your current provider doesn’t mean you’re your service quality will suffer.

With all of the technological advancements, Information Technology has to have evolved to be more cost-effective and efficient.

Mistake #5 Assuming you can have your in-house IT department handle all of your technology and digital media needs.

In Reality The costs associated with in-house support exceed out-sourced support services and your in-house team wouldn’t have the time to keep abreast of all new IT enhancements to build you a stronger, safer digital environment.

Our Yearly Business Subscriber Plans offer our clients virtual and on-site support.

Learn more about Yearly Business Subscriptions.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial consultations and on-site demonstrations.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

This document and all of its’ content are created and owned by WURLWINDsolutions.com (WURLWIND Solutions).
Copyright 2009 WURLWINDsolutions.com