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Businesses Should Not Use Yahoo Small Business Email Services

I don’t often talk about the big guys on the internet, so when I do you know it must be bad!

We recently acquired a new IT Support customer which unfortunately had to deal with letting their internal IT guy go. To their surprise, they did not realize how much power he held by not letting anyone know any passwords for their network nor their IT related services.

Upon starting with the client we found they were using Yahoo Small Business Email services. We contacted Yahoo to explain the situation and we were able to get enough information to at least take control of their domain name and email administration. Here’s where it goes downhill…

Although we were able to take administrative control of the Yahoo admin account and were able to access the control panel, we could not do anything with the individual email accounts that were created under their business domain name. Yahoo only allows you to send an invitation to a new user which they in turn create an account and are required to associate it with a private yahoo email account.

In essence, if you’re the business and need to reset a password for a service, nowadays, most services require you to click on their reset password link, however, this only works if you have control of the account.

If the user leaves and/or is fired, the business has no control over the email account. The account is owned by the associated private Yahoo email account. Yahoo gives no control to the business to change the password for that email account under their business domain name. Yahoo only allows a business to create and/or delete the email accounts.

Well since the IT guy had created everything for the IT services using his email account, once he was released, the business could not change the password on the employees account. In turn, they lost any and all needed information to know how to handle all the services the IT guy had implemented.

In Summary, This situation is a bad business practice. Businesses need to realize that by giving an employee so much power they also need a way to take back the power, if and when they need to deal with a malicious ex-employee.

Yahoo, I hope you see this post, businesses need to own all related physical and digital materials that are required for the business to operate. Email accounts under a business domain name belong to that business not an individual.

Another lesson for businesses here is that sometimes it is easier dealing with a third party when it comes to IT services. At Wurlwind Solutions we understand businesses and also make sure the business feels in control always. If you are business feeling a little throated by an employee you cannot let go due to them holding your information hostage, call us and we can help. 305-359-5391

#YahooSmallBusinessEmail #ITsupport #businessITservices #BusinessEmail

Technology is Evolving Rapidly Stay Up-To-Date!

Full Service Computer and Business Solutions

Did you know Microsoft will soon no longer be releasing newer versions of Microsoft Exchange. Microsoft is evolving to a cloud based Exchange solution. Internet providers are evolving to larger bandwidth solutions to better handle today’s’ need for continual streaming and cloud connectivity. Internet carriers are changing their game plans and rather than focusing on phone and internet connections only, they are now offering high-end server cloud solutions.
These are just some of the things businesses today need to deal with. At WURLWIND Solutions we stay on top of the changes technology providers are implementing. Let us assist you in implementing, managing and supporting your business technology. Allow us to focus on your technology so that you can stay focused on your business.

Call us today at 305-359-5391 and explore on how to grow and maintain your business with the right technology. You know your business, we know the technology needed.

#technology #ITsupport #techsupport

Windows XP User Support Alert

Microsoft will stop adding security updates for Windows XP in 2-months!

If you are running Windows XP it’s time to update. Machines running Windows XP will be vulnerable to hackers / attackers.
The last XP security update will be in April 2014. Stop procrastinating and update your PC today!
WURLWIND Solutions can help you avoid being targeted by attackers by updating your machines.

Call us today for all your IT Support needs at 305-359-5391.

Wurlwind Solutions is an experienced IT Services and Solutions provider for business. We are a full service technology company offering IT Support, Network Support, Server Support as well as digital services for web development, SEO/ SEM services, hosting and app development.

Implement Proper IT Support Services

At Wurlwind we know IT Support

Wurlwind Solutions knows as a business owner, you need your computers, servers, network, and all related IT equipment running properly at all times. It is important to protect data by incorporating proper backups and security solutions. Wurlwind’s Miami IT Services team pays close attention to detail, and  are committed to delivering a fully functional IT infrastructure. Our experienced IT Support technicians are trained to manage your office computers, network, server maintenance, wireless network connectivity, and all other areas of the technology infrastructure. Additionally, we offer custom Managed IT Services (YBS) Yearly Business Subscriptions creating a proactive IT Services in your company, and allowing us to remotely monitor and maintain a companies entire network. We offer IT Consulting services to help you make better technology decisions as your business grows. Wurlwind Solutions – the right choice for IT support in Miami. Wurlwind Solutions is a Miami IT support company, trusted by businesses throughout South Florida. If you’re having any kind of networking, server, or workstation related IT issues, contact Wurlwind Solutions and know your technology is handled properly.

Tech Support Services in South Florida

WURLWIND Solutions provides IT support and technology services to companies in various business industries. IT support experts in the commercial real estate, aviation (aerospace), research, investment securities, construction, residential real estate as well as other industries requiring skilled IT technicians.

Most medium sized companies use a combination of third party and proprietary software to run the company. At WURLWIND we understand many software platforms in various industries. Our IT knowledge allow companies to make proper technical decisions on running the business.

WURLWIND is known commercial and residential real estate industries for managing such software as MRI, YARDI and others. likewise in Aviation, companies know us best for supporting Pentagon 2000, Quick Aviation as well as other MRO and parts management systems. WURLWIND understands bar coding, virtual warehouses, pick lists…

Others may require simpler software like QuickBooks for example.

At WURLWIND Solutions we know business and how to best support the business network and computers.

Call us today for a free evaluation of your companies IT support needs.

In Miami: 1-305-359-5391 or toll free: 1-866-907-6161

International Consulting

Planning your company’s International business projects often requires advice and services from outside firms. WURLWIND Solutions supplies the tools necessary and talent that let you plan and implement business and financial solutions.

WURLWIND Solutions efficiently supplements your internal resources with personnel who work with your team to achieve the results your business needs.

WURLWIND business continuityWe provide individuals who have proven accomplishments and considerable industry experience in developing and supporting  business, financial and technology systems.

At WURLWIND, we understand today’s businesses require a unique combination of technical, business and interpersonal skills, and no matter how difficult your requirements, we  provide people with the skills you need.

To stay competitive in today’s environment, companies need the right mix of contracted and full-time professionals who can collaborate together.  This is known as strategic staffing and is a cost effective way to have specific skill sets available for projects.

WURLWIND holds a winning business formula by already dealing with customer solutions world-wide. By already understanding how the various parts of the World operate allows us to handle most business necessities in the US and Internationally by applying resources in the needed areas.

WURLWIND Solutions. Providing resourceful people with the right resources.

WURLWIND Solutions… The only choice for Business Technology support.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Contact Us Online

Network Support Services

Network IT Support Services

Wurlwind is a Network Support Company offering support services for a wide array of routers, firewalls, switches and other network devices. Our network support team has in-depth knowledge of business networks, VPNs and security. We can dispatch Network Support technicians from our Technical support Miami office to go on-site to companies in Dade, Broward and Monroe Florida.

Network Services Tech Monitoring Services

Through WURLWIND Solutions’ network support services, our technicians monitor your network 24/7/365. We define network alert conditions so maintenance and upgrades are handled in a proactive versus reactive manner. This guarantees optimum network performance. Through our YBS Member Support Plans, customers benefit from this service. Click Here to find out about becoming a YBS Member and keep you network services supported.

Wireless Technology Services

Can your business benefit from wireless or mobile technology? If so, then you should evaluate WURLWIND. From Point of Sale (POS) systems to wireless networking to telemetry and transmission of information from satellite locations, you can wrap your entire technology solution up with just one vendor.

Wurlwind Solutions implements and manages network support solutions for wireless grids for business wifi networks. Companies that require large wireless footprints in their facilities can be setup so that employees and clients can be anywhere in the business while keeping the same wireless network connection throughout.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial IT consultations and on-site demonstrations.
You’ll see the difference.

Contact our Miami IT Support Center today!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline

Business Tech Support and Development Services

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

Technology Partners

WURLWIND partners with best-of-breed product and services companies. Through our technology partners we provide technical solutions that can allow companies to function and grow properly. In today’s companies; communications, collaboration and interacting on a broad scale are part of normal business.

Networks are growing in complexity and customers are demanding integrated and in-depth technology skills.

WURLWIND is equipped to properly deploy, manage, support and optimize IT solutions from our technology partners. By partnering with leading providers of technical products and services we ensure our clients always benefit from the right IT solution for their business needs.

 

Microsoft Solutions Provider           CentOS Linux Solutions Provider

Cisco Solutions Provider

SonicWall Solutions for BusinessWordPress Development and SolutionsFileTwin Backup Services PArtner

WURLWIND HP Partner ServicesPentagon 2000 Business and Support Partner

Blackberry Installations and ManagementSymantec Solutions Provider

Sitefinity Development and Design ProviderEarthLink Technical Solutions PartnerWindstream Solutions Provider

ComCast Business Solutions ProviderPaypal Merchant ServicesMcAfee Anti-Virus Solutions

 

 

Microsoft, CentOS, McAfee, Symantec, Windtream, Earthlink, ComCast, Sitefinity, RIM, HP, WordPress, Cisco, SonicWall are either registered trademarks or trademarks of the mentioned partners in the United States and/or other countries. Wurlwind Solutions affiliates itself with best of breed technology partners for businesses.

 

Remote IT Support Services

Did you know that 9 out of 10 IT support calls can be fixed remotely without

the need of waiting for a technician?

Even your Network needs a guardian angel once and a while.

Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.

Remote Service Plans

Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.

With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!

One Mississippi, two Mississippi…

Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.

Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.

Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.

Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.

WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.

Employees Should Always Be Learning

When an employee’s problem is a training issue, what do you do?

With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!

With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.

Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Or Contact Us Online

Get IT Support in Miami for Companies