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Businesses Should Not Use Yahoo Small Business Email Services

I don’t often talk about the big guys on the internet, so when I do you know it must be bad!

We recently acquired a new IT Support customer which unfortunately had to deal with letting their internal IT guy go. To their surprise, they did not realize how much power he held by not letting anyone know any passwords for their network nor their IT related services.

Upon starting with the client we found they were using Yahoo Small Business Email services. We contacted Yahoo to explain the situation and we were able to get enough information to at least take control of their domain name and email administration. Here’s where it goes downhill…

Although we were able to take administrative control of the Yahoo admin account and were able to access the control panel, we could not do anything with the individual email accounts that were created under their business domain name. Yahoo only allows you to send an invitation to a new user which they in turn create an account and are required to associate it with a private yahoo email account.

In essence, if you’re the business and need to reset a password for a service, nowadays, most services require you to click on their reset password link, however, this only works if you have control of the account.

If the user leaves and/or is fired, the business has no control over the email account. The account is owned by the associated private Yahoo email account. Yahoo gives no control to the business to change the password for that email account under their business domain name. Yahoo only allows a business to create and/or delete the email accounts.

Well since the IT guy had created everything for the IT services using his email account, once he was released, the business could not change the password on the employees account. In turn, they lost any and all needed information to know how to handle all the services the IT guy had implemented.

In Summary, This situation is a bad business practice. Businesses need to realize that by giving an employee so much power they also need a way to take back the power, if and when they need to deal with a malicious ex-employee.

Yahoo, I hope you see this post, businesses need to own all related physical and digital materials that are required for the business to operate. Email accounts under a business domain name belong to that business not an individual.

Another lesson for businesses here is that sometimes it is easier dealing with a third party when it comes to IT services. At Wurlwind Solutions we understand businesses and also make sure the business feels in control always. If you are business feeling a little throated by an employee you cannot let go due to them holding your information hostage, call us and we can help. 305-359-5391

#YahooSmallBusinessEmail #ITsupport #businessITservices #BusinessEmail

Cloud Services Has Been Launched

Managed Server Service Solutions and Cloud Services

Wurlwind Solutions has launched its’ new Cloud Hosting services which are vCloud Powered. Through our Cloud Services customers can get cost-effective managed cloud IT server resources on demand.
In today’s business market we realize technology has continued evolving. Our company made a decision to implement a Cloud Solution that can support small, medium and large businesses. Wurlwind has partnered with EarthLink and VMware to implement a solution that could support any level of business.
Many small and medium businesses are turning to cloud computing. With Wurlwind’s Cloud Services companies will Maximizing ROI, maintaining core business focus and expand their innovation. Our cloud services will also allow businesses to meet changing business needs, automatically implement the best security to their environments and achieve compliance in their business industry; not to mention eliminate staff turnover.

Managed Server Solutions and Cloud ServicesOur new cloud solution is certified and has multiple data centers to allow multi-point redundancy replicating data across the various locations to minimize performance issues and increase scalability.

Through Wurlwind you get 24/7/365 support for your cloud services. Call us today for a FREE consultation on how to implement a business virtual server environment and/or create redundant solutions to keep your business running. Our cloud solution comes with a 99.99% up-time guarantee.
We will soon be updating our website to better illustrate all the benefits and costs for Cloud Services. If you need a solution today, don’t worry, we are ready to help you implement a solution.

Service Manifesto

Established in 2006, WURLWIND Solutions has been supporting businesses throughout South Florida. Our primary technical IT Help Desk center and operations office is located in Miami. Wurlwind supports businesses in Florida as well as their remote offices that may be located outside of South Florida for their technological and computing requirements.

Our philosophy is simple, “respond quickly, be professional, and fix it right the first time.” We practice this philosophy each day, one service support call at a time because this ensures maximum productivity and high efficiency from our field technicians performing on-site IT Support service.

WURLWIND has the IT technicians, resources and design experience to seamlessly integrate your existing systems with the latest technology so you can march ahead of your competition without missing a step. In today’s fast paced business environment, your technology is a critical component to keeping your organization ahead of the competition.

From a small “peer-to-peer” network to a 500 user network spread over multiple locations, our team of IT Support Specialists can provide systems engineering, end-user training and on-going support to maximize your IT investment dollars.

When do your IT investments start paying off?

This post will explore the financial performance of your IT investments and particularly when they should start paying for themselves.

Basically, there’s a time line associated with when you should start seeing some sort of financial return, however, most often those returns don’t present themselves in hardcore cash. What does happen is, those information technology investments will enhance other aspects of your business and those efficiencies, in turn, start paying off.

We’ve broken it down into four (4) phases:

Phase I – Technical Proficiency

This is the installation and training period where you and your staff familiarize yourself with the new hardware and/or software. A business can expect a negative return on investment as up-front costs are incurred. During an acquisition stage, money is spent with no immediate rewards.

Phase II – Task Automation

Business owners who want to improve productivity at the task level must focus their vision on technology. Generating forms, word processing and project management can all be improved with the introduction of technology solutions. Modest returns in the ballpark of 10% to 20% can be expected at this phase as basic tasks become automated. Those returns are generally found in better productivity of your workers; they can do more in less time.

Phase III – Improving Business Processes

This is where tactical business vision drives the use of technology. Important processes become automated WITH NO INTENTION of ever reverting back to previous methods. Returns of up to 300% are expected as technology is used for integrating project management, financial systems and providing you current aggregated information.

Phase IV – Transforming Your Business

This is the true “re-engineering” phase and offers almost unlimited returns on information technology investment. Businesses attempt to eliminate unnecessary tasks and implement just-in-time scheduling, joint marketing partnerships and seamless integration with suppliers and customers.In essence, you are FUTURIZING YOUR BUSINESS with technology.

WURLWIND Solutions IT Consulting Services and Solutions can help you transform the way your business operates by showing you where you business stands in the technology ROI spectrum. We’ll work with you in any of the above phases but more importantly our goal is to get you moving from one phase to the next so your business can begin to transform itself into a lean machine.

Network Support Services

Network IT Support Services

Wurlwind is a Network Support Company offering support services for a wide array of routers, firewalls, switches and other network devices. Our network support team has in-depth knowledge of business networks, VPNs and security. We can dispatch Network Support technicians from our Technical support Miami office to go on-site to companies in Dade, Broward and Monroe Florida.

Network Services Tech Monitoring Services

Through WURLWIND Solutions’ network support services, our technicians monitor your network 24/7/365. We define network alert conditions so maintenance and upgrades are handled in a proactive versus reactive manner. This guarantees optimum network performance. Through our YBS Member Support Plans, customers benefit from this service. Click Here to find out about becoming a YBS Member and keep you network services supported.

Wireless Technology Services

Can your business benefit from wireless or mobile technology? If so, then you should evaluate WURLWIND. From Point of Sale (POS) systems to wireless networking to telemetry and transmission of information from satellite locations, you can wrap your entire technology solution up with just one vendor.

Wurlwind Solutions implements and manages network support solutions for wireless grids for business wifi networks. Companies that require large wireless footprints in their facilities can be setup so that employees and clients can be anywhere in the business while keeping the same wireless network connection throughout.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.
We offer no charge initial IT consultations and on-site demonstrations.
You’ll see the difference.

Contact our Miami IT Support Center today!
305.359.5391 Main
866.907.6161 Toll Free

Or Contact UsOnline

Business Tech Support and Development Services

Standard IT Support

WURLWIND has your IT Support requirements covered.

IT Support is WURLWIND Solutions’ niche in the technology market. Our expertise in IT technical support has been tested with a 100% client validation. We support customers using a variety of managed services from hourly billing to Yearly Business Subscriptions (YBS) with flat fee pricing.WURLWIND Solutions Business IT Support Services

We recognize that not everyone has the time or resources to devote to PC installations, network setups and mobile technology developments. With our tech support and integration services, companies get on-site installation, support and software upgrade services. We know a small company’s needs are different from a company with 50+ workstations. WURLWIND Solutions offers multiple levels of maintenance and tech support which can be customized to the exact type of coverage a company needs.

We offer pre-paid hourly IT support contracts where the customer weighs in on the project or level of expertise required. These services are billed based on the expertise of the technical engineer or the technical requirements of the project. Our on-site tech support service area spans from the center of Miami, Florida. We cover from the Upper Key of FL to West Palm Bech, FL.

WURLWIND Solutions offers fixed rate IT Network Support Agreements to handle technical network administration, capacity management, operating system/anti-virus update and any other required support.

Technical Staff Supplement
We supplement your current staff with the technical support expertise required on a short-term or permanent basis.

Help Desk
WURLWIND can act as a help desk for traditional or proprietary applications. We open, track, and close tickets related to IT support or other areas in your business requiring this type of service.

 

Call our IT Support Miami office.
You’ll see the difference.
305.359.5391 Main
866.907.6161 Toll Free

Or Contact Us Online

IT Continuity Services

IT Support Business Continuity Services

WURLWIND will evaluate threats, risks, and vulnerabilities then develop countermeasures to ensure business can continue in the event of a disaster.

WURLWIND Solutions performs an information systems audit to examine the controls within your IT infrastructure. During this process we will evaluate an organization’s information systems, practices and operations. Planning, prevention and preparation are key parts of any continuity planning.

The evaluation determines if the information systems are safeguarding assets, maintaining data integrity and operating effectively and efficiently to achieve your company’s business continuity objectives.

Many companies dismiss the impact that “man-made” disaster can have on their corporate data. Human error or intentional human destruction is the leading cause of corporate data loss. It pays to have a strategy to centralize and duplicate all your business files in case an employee is intent on causing harm to your business’ data.

IT Support Company Analysis Facts

Your business should take a major step toward a comprehensive data management and protection plan by implementing a solution that includes remote and/or mobile data. Remember, a disaster can be as simple as a sales person losing their laptop without having performed any kind of back up.

You should act now to meet the new reality of enterprise data management before disaster strikes and brings reality crashing down on mismanaged, unsecured data or outdated and failure prone hardware.

Interested in more information about a WURLWIND Information Systems Audit?

Send an email to our Sales Department sales@wurlwindsolutions.com and we will respond in a timely manner. There’s no time to waste when it comes to safeguarding your information assets.

Development Services

WURLWIND Solutions defines development services as a core offering that consists of strategy, design and technology. These three competencies allow us to provide end-to-end solutions for clients at various stages of their growth.

WURLWIND development bulbWeb Design and Collateral Services

Creating a fully integrated appearance means that print materials should reflect web content and vice versa. Since WURLWIND is involved in the Internet side of your business, it only made sense to offer our clients our services in the design/print arena. Remember, your IT investment should save or make you money. By reducing the number of vendors your company deals with, you will be reducing costs; some tangible and others intangible.

Web, Internet and Intranet Services

Well-designed sites help clients attract new interest in their products and develop stronger relationships with their core customers. When compared to more traditional methods of promotion such as print, a website can prove a far more cost-effective source for prospective leads. We also cater to new businesses by providing Internet Consultation and Web Design for those seeking to launch their first website. For businesses that have already launched their sites, we can perform major upgrades or completely redevelop their online presence. For larger businesses, we create sites for brand extensions or build Intranet sites to provide staff a secure online community.

E-Commerce and Enterprise-Wide Applications

WURLWIND provides technical solutions that incorporate consulting, system design, integration and development of custom e-commerce and enterprise-wide applications. Our goal is to provide your business with technological solutions that generate revenue and enhance customer WURLWIND Solutions Coderetention. Receiving, reconciling and making payments online in a timely manner is the lifeline of many businesses. WURLWIND implements these projects with the security and stability needed so you can concentrate on growing your business.

Application and Database Development

WURLWIND Solutions has expertise developing enterprise-wide applications.

The key to creating an effective application is having a thorough understanding of the fundamentals of your business. We take the final user into consideration, whether that is the customer or customer service representative. This establishes the correct framework and implementation of comprehensive and appropriate rule sets.

Project Management

From concept to execution, we carry out your associated projects with utmost care and efficiency, keeping you in the loop throughout each milestone. In effect, we join your team for the duration of the assignment. In addition to working on projects with your staff, our engineers can manage timelines and participate in the vendor selection process. Our team can assist with technical business writing to illustrate a company’s objectives. Many times diagrams and flowcharts are needed to properly understand a project.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main – 866.907.6161 Toll Free

Or Contact Us Online

Remote IT Support Services

Did you know that 9 out of 10 IT support calls can be fixed remotely without

the need of waiting for a technician?

Even your Network needs a guardian angel once and a while.

Bundled with our Yearly Business Subscription (YBS) Plans your company can now accurately forecast and budget your IT support costs.

Remote Service Plans

Companies will benefit using one of our Remote Services Plans. These plans are tailored to fit a companys’ needs by offering various levels of support and FLAT FEE SUBSCRIPTION PRICING.

With one of our tech support plans, your company will know your costs every month and feel secure that all support needs are covered!

One Mississippi, two Mississippi…

Get on-demand IT remote support without the wait. Since you are connected to a network or the Internet, our support team can connect to you promptly.

Even if the employee is traveling! Every minute an employee waits for support to arrive, time and money are lost.

Technicians see what the user sees instantly. With our Remote Support Plan you will reduce cost and become more efficient since support is provided in a timely manner. It is quicker and easier for technicians to resolve support issues by seeing them rather than having the user try to describe what they see on their screen.

Frequently, technicians come to a workstation and just fix the problem and leave. This is usually the case in 50% of the issues. Now, your employees get a mini online tutorial so they can watch what is being done. Often, many of your support tickets are simply training issues and not actually a software or hardware problem.

WURLWIND reviews the frequency in which Technical Support is contacted and reports back to management about whether the frequency of tickets can be resolved with improved technology or enhanced training.

Employees Should Always Be Learning

When an employee’s problem is a training issue, what do you do?

With our technology, technicians are able to perform on-screen highlights and markups. Everything being done by the technician remotely will be displayed on the users screen. This way an employee learns without realizing it!

With our Remote Support Plan, your company will streamline the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screens they are looking at.

Communication and drawing tools allow technicians to instantly show users when the problem is a simple user issue. With our shared desktop visibility and communication tool, support technicians provide a higher standard of support while significantly reducing wait time.

Down time is lost money. Remember our goal, HELPING YOU MAKE MONEY FROM YOUR IT INVESTMENTS. Preventing you from losing money is just as rewarding to us. Remember, your IT investments are supposed to help you make money.

WURLWIND Solutions… The only choice for IT support.

We offer no charge initial consultations and on-site demonstrations.

You’ll see the difference.

305.359.5391 Main

866.907.6161 Toll Free

Or Contact Us Online

Get IT Support in Miami for Companies

Contact

Contact WURLWIND Solutions today and we can discuss how to implement a total IT solution for computer and network support needs. We understand that companies follow a process when evaluating and selecting an IT vendor. At WURLWIND, we look forward to answering any additional questions you might have as we know your business has distinct technical needs and requirements. We’ll do everything in our power to help you through this tech evaluation process, so you’ll witness first-hand, that WURLWIND Solutions is the only choice for your computer and network tech support needs.

Start building your total IT support solution today by dialing 1-866-907-6161.

We’ve provided some email addresses so you can send us a message for additional customer support. However, if you prefer, complete the four fields below and our Sales Department will promptly reply.

Contact Information

Address : 12279 SW 129th CT, Miami, Florida 33186

General Email : Technical Information Contact

IT Support Email : Contact IT Support

Local Phone : 305.359.5391

Toll Free : 866.907.6161

Hablamos Español

We look forward to hearing from you.                       Anticipamos la oportunidad de hablar con ustedes.

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Because you deserve the right IT SUPPORT!